At Asianmattress, we are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please read our Return Policy carefully to understand the terms and conditions for returning or exchanging products.

Return Eligibility

To be eligible for a return, please note the following conditions:

1. Product Condition: The product must be in new and unused condition, with all original packaging, tags, and accessories intact. We cannot accept returns for products that are damaged, stained, or show signs of wear and tear.

2. Return Period: You have [Insert number of days, e.g., 30 days] from the date of purchase to initiate a return. After this period, returns will not be accepted.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Customer Service Email or Phone Number] to inform us of your intention to return the product. Please provide your order number and a brief reason for the return.

2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions for returning the product.

3. Packaging: Carefully package the product in its original packaging, including all accessories and tags, to prevent damage during transit.

4. Shipping: You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped or product arrived damaged).

Refunds and Exchanges

Upon receiving the returned product and verifying its condition, we will process your refund or exchange according to your preference:

1. Refund: If you choose a refund, it will be issued to the original payment method used for the purchase. Please allow [Insert number of days, e.g., 7-10 days] for the refund to be processed.

2. Exchange: If you prefer an exchange for a different product, we will ship the new item to you once we receive the returned product and confirm its eligibility for exchange.

Exceptions

Certain items may not be eligible for return or may have specific return conditions. These exceptions may include:

1. Customized or Personalized Products: Products that have been customized or personalized to your specifications may not be eligible for return unless they are defective or damaged upon arrival.

2. Clearance or Final Sale Items: Clearance or final sale items are non-returnable and non-refundable unless they arrive damaged or defective.

Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return or exchange, please don’t hesitate to contact us at:

Asianmattress Pvt. Ltd.,
A17, Adarsh Nagar, Ward No: 43, Durg, Chhattisgarh – 491001

We appreciate your trust in Asianmattress, and we are committed to making your shopping experience as convenient and enjoyable as possible.